Terms and Conditions

ALL PRICES ARE QUOTED EXCLUDING GST, APPLY 10% GST TO EACH ITEM QUOTED – ALL APPLICABLE DISCOUNTS ARE APPLIED AT THE TIME OF QUOTE NO DISCOUNTS APPLIED AFTER QUOTE

All work must be paid for on completion, the fee must be paid, plus any applicable GST without deduction or withholding. Account approved customers ONLY – 7 days from the date of invoice. All overdue invoices bear an interest rate of 2% per 30 days overdue on unpaid balances. Clients bear the cost of any fees incurred to recover a debt.

All Quotes are valid for 30 days. Client to ensure the environment of the work area does not change between quote and work schedule date e.g. changing of ground levels, installation of structures, fences etc. this may affect cost, an attendance fee will apply if crew is unable to proceed with works. Please read the scope of works carefully, there will be no changes to the scope unless advised prior to scheduling of works. All works conform to Australian Standard – 4373* Itemised quotes are costed at a combined rate i.e. works completed at the same time, if not all completed together minimum charges will apply to individual items.
All scheduled work is weather dependent. ALL timeframes provided are subject to weather conditions, access and any additional requirements to proceed being supplied by the client e.g. local council approval in writing. NOTE: Emergency call outs may take priority over scheduled work.
Day rates – Based on a 3-person crew, truck, chipper. Rate applies from arrival time until departure from site (i.e. includes set-up/clean-up) minus any staff regulation breaks (if applicable). Travel time may or may not apply. Hourly rates – minimum of a 1-hour charge, after this the rate is charged in 15-minute increments.
Works on SMBI/NSI – Travel charge may or may not apply or be pro-rata between multiple clients. All works on islands require 20% deposit prior to barge bookings being confirmed.
Removal – all removals are down to as low as a chainsaw can get – stump grinding is an additional cost.
Poisoning – one application of poison only is made at the time of work; we cannot guarantee against regrowth. We recommend the client re-applies a poison if concerned about re-growth
Pruning – All works conform to Australian Standard – 4373, *unless the client specifically requests pruning outside of this standard – this negates AS4373, we cannot guarantee against regrowth.
Stumps: – Stump Grinding – standard depth is up to 200mm below original ground level, roots are NOT chased. Grindings are not removed.

CLIENTS/OWNERS RESPONSIBILITIES: (No liability taken for items that are owners’ responsibility)

Council Approval: Written Council approval for tree removal/maintenance prior to works commencing if required.
Vehicles/Pools/Spa/Solar etc: Ensure adequate cover and protection against dust, debris etc. Pots/ Planters/ Plants/ Furniture/ Ornaments/ Clotheslines etc: moveable items must be relocated by the resident away from the work site prior to commencement. Vegetation: all vegetation beneath or around work site may be impacted by work, no liability taken for broken/damaged vegetation. Stump grinding: ALL stones/rocks to be removed from the area to be ground prior to arrival of grinder, if not the operator may advise that they will be unable to proceed due to possible damage to property / machinery, in this instance an attendance fee will apply. Grindings are not removed.
Services: Damage to any services that we are not made aware of e.g. telephone, water etc. prior to work. If works are near services these may be impacted e.g. water mains or trees growing through service lines, if the customer requests us to proceed in the knowledge that damage may occur, the liability becomes that of the customer.
Structures – e.g., sheds, car ports, fences etc: trees/hedges/vegetation that have grown over structures – if there is no alternative other than to stand on a structure to enable works to be completed – if permission is granted by owner, there will be no liability for any damage to structure whilst performing works.
PETS! Safety and security is the owner’s responsibility including the clean-up of pet mess around work area prior to commencement an attendance fee will apply if unable to proceed, this is a Health and Safety issue. Neighbours: Advise them prior of any work scheduled that may impact them – dust/noise etc. POST SITE INSPECTION: Site must be inspected and any issues raised by notifying our office within 48 hours of completion of works.

THESE T &C’S SUPERSEDE ANY PREVIOUS VERSIONS